Stopping a direct debit

Direct Debit on an account

We can stop a direct debit which is set up on your transaction account immediately upon your request. You can request a stop by calling us on 1300 747 747, visiting a Branch or sending a secure email through Online Banking or the Mobile App. We will send you a confirmation email of the stop and a Direct Debit Cancellation Request form which you need to complete and return to us if you want us to cancel the Direct Debit Authority.

Please contact us if you have any questions and we can guide you through the process.

Direct Debit on a Visa Credit or Visa Debit card

To stop a direct debit which is set up on your Visa Credit or Visa Debit card, please complete the Visa Card Cancellation Request form and forward to the merchant/business before the next transaction is scheduled. Please note, some merchants/businesses may require a longer notice period so you should check with them to ensure you are abiding by any contractual arrangements.

If the debit continues, we can contact the merchant/business on your behalf, provided we have a copy of the original request form which was sent to them. Additionally, we can cancel the card immediately and issue you with a new one.