Fraud & security

Understanding Fraud

What is fraud?

Fraud is a deceptive or deceitful act that causes one person to receive a benefit that they are not entitled to, while depriving another person of something.

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Victims of Fraud

Every year, thousands of Australians are affected by fraud. Frauds and scams are wide-spread, which means we all need to be careful.

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Identity Theft

Identity theft scams happen when criminals hijack a person's identity by obtaining their information and applying for credit cards or loans.

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Types of Scams

Scammers can take advantage of people in a variety of ways. While some might be easy to spot, others are so sneaky you may not know you have been scammed until it’s too late. Remember, if it sounds too good to be true, it probably is. Here are the different types of scams to look out for.

Fraud Prevention

How We Protect You

We have employed a wide range of security measures to help protect your personal information and transactions.

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How to Protect Yourself

By taking some basic precautions you can reduce the likelihood that you will fall victims to their scams.

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Card Fraud Prevention

Our credit and debit cards come with security features that help protect your information.

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Fraudster Red Flags

Knowing what to look out for is one of the many preventative measures to stop fraud and scams from happening to you.

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Fighting Future Fraud

How to report fraud

Reporting scams is very important and it is imperative that you act quickly and let us know as soon as possible.

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External support services

There are a variety of external resources that you can use to prevent, check and report fraud and scams.

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We're here to help

Download our Fraud Booklet

To keep a copy of this information, we've created a handy booklet.

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