Text messaging changes from 1 July 2026 – New regulations are helping protect Australians from scams. Text messages from Qudos Bank will display the sender ID ‘QudosBank’ or 'Qudos Bank". Learn what’s changing and how to identify trusted messages. Read more.

24/06/2026 — Alert: Fraudulent Rates Website - We are aware of a phishing website (compareaussieratesau.com). Customers are advised not to click suspicious links or enter personal information on unverified sites. Find out more.

Replacement Cards

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Cards
FAQs

How long does it take for a replacement card to be sent?

If your card has been lost or stolen, please ensure you contact us immediately. We will re-issue a new card which will take between 5-7 days to be posted out to you.

It's important that we have the correct postal address for you. If you are away from home, you must contact us to make alternative arrangements to ensure your card remains secure.

How can we help?