Upcoming Changes to Terms and Conditions – Savings Accounts and Payment Services.  Find out more.

Public Holiday Notification: Our branches and contact centre (with the exception of our West End and Ascot branches) will be closed for the Monday 8th June 2026 public holiday. Learn more.

Replacement Cards

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Cards
FAQs

How long does it take for a replacement card to be sent?

If your card has been lost or stolen, please ensure you contact us immediately. We will re-issue a new card which will take between 5-7 days to be posted out to you.

It's important that we have the correct postal address for you. If you are away from home, you must contact us to make alternative arrangements to ensure your card remains secure.

How can we help?