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You should contact us immediately on 1300 747 747 to investigate a mistaken or incorrect BPAY transaction, if you:
If your BPAY dispute is about the wrong amount, before you contact us you should:
We'll normally let you know the outcome in writing within 21 days of you notifying us.
If you're responsible for a mistaken BPAY payment and we can't recover the amount from the person who received it within 20 business days, you will be liable for that payment.
For more information, please see our Terms and Conditions.
BPAY is a registered trade mark of BPAY Pty Ltd ABN 69 079 137 518