Unexpected outage - App and Online Banking: We're currently experiencing intermittent issues affecting access to App and Online Banking. We're looking into this urgently and apologise for any inconveniences caused.

Visa Card refunds

< Back to 
Cards
 FAQs

How do I process an instore refund on my Visa card?

The quickest way to process a refund is to insert your card directly into a merchants payment terminal, you may be asked to enter your card PIN. Refunds generally appear back into your account is between 3 - 7 business days.

Some merchants may accept refunds through payWave or via mobile payments like Google Pay and Apple Pay.

How can we help?