Variable loan rate decrease – we’re passing on the full 25 basis point cut to existing variable loan interest rates effective 27 February 2025. Learn more

Rejected real-time payment

Two woman sitting at cafe with one gesturing at her mobile screen, the other woman looking at the screen smiling
< Back to 
Real Time Payments
FAQs

What happens if my real-time payment is rejected?

If your real-time payment is rejected, in most cases it will be automatically re-processed via Direct Entry(EFT) and take approximately 1-2 days to reach the destination account. You will receive a notification via email and SMS advising you of the rejected payment.

If a payment can't be processed it will appear in your transaction list in Online Banking or the App as a failed transaction. You will need to re-attempt the payment again or try new payee details.

How can we help?