Digital wallet card visibility: Due to a synchronisation error, a small number of customers may notice their digital debit card is missing from their mobile wallet. Learn more

Bank Impersonation Scams – We're aware of fraudsters impersonating bank employees. Always verify by calling our advertised number prior to giving any personal details.

Unauthorised PayID activity

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FAQs

My PayID is being used by another person, what should I do?

Please select the "Dispute PayID" option that appears when you try to register a PayID® already in use, this requires several identification and verification steps to prove you are the rightful owner of the information you wish to use for the PayID.

PayID is a registered trademark of NPP Australia Limited.

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