Unexpected outage - App and Online Banking: We're currently experiencing intermittent issues affecting access to App and Online Banking. We're looking into this urgently and apologise for any inconveniences caused.

PayID payment hasn’t arrived

< Back to 
Real Time Payments
 FAQs

A payment was made using PayID, but it hasn’t arrived in my account?

Payments made using PayID should arrive in your account within 60 seconds. Please ask the payer to contact their financial institution.

How can we help?