Monday 21 September: Issue affecting online onboarding applications - We’re currently investigating an issue affecting some customers who are trying to lodge online onboarding applications. We’re sorry for any inconvenience this may cause and are working to resolve the issue as quickly as possible.
Over the past couple of years, we have identified that our Cue Card product has become less reliable overseas. In addition, the cross-currency fees and EFTPOS functionality, including internet and contactless payments, has become similar to Visa. The Cue Card was discontinued in November 2020.
The Visa Debit Card replaces all Cue Cards and provides the same access to your savings account as before but with more reliability, flexibility, and enhanced security monitoring.
We respectfully acknowledge the Traditional Custodians of all the lands on which we live and work, and we pay our respects to Elders past and present. We recognise their continued connection to the land, waters and culture and we acknowledge that sovereignty has never been ceded. Our head office is located on the land of the Wurundjeri Woi Wurrung people of the Kulin Nation in Victoria.
We are an equal opportunity employer that celebrates the diversity, equity and inclusion of all people.
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