Unexpected outage - App and Online Banking: We're currently experiencing intermittent issues affecting access to App and Online Banking. We're looking into this urgently and apologise for any inconveniences caused.
PayTo will operate in conjunction with the current direct debit process. Your existing direct debits will continue as normal unless a merchant or business contacts you to set up a PayTo agreement instead.
Some businesses or merchants will move existing direct debit arrangements to PayTo because it is a digital and more efficient way to manage recurring payments.
When existing direct debits are migrated, you will be sent a notification informing you of the migration via your preferred notification option, followed by an email.
You will need to view the PayTo agreement in your Online Banking/Mobile App and: