Qudos Bank App

Before I register for the app, is there anything I need to do?

Make sure you are registered for online banking
Change your Online Banking password. If you haven't changed your Online Banking password in some time we'd recommend you login and change your Online Banking password before registering the app to ensure a quick and easy registration process.
Update your mobile phone details in online banking

To register the new app, you will need a one-time password which will be sent via SMS. This SMS will be sent at no charge by Qudos Bank, however if you are overseas at the time of registering, you may incur some costs associated with data roaming.

Please ensure your phone contact details within Online Banking are current, check the numbers you have registered against mobile, business and home, ensuring at least one field contains a mobile number.

It is important that you enter your mobile number with 10 digits only e.g. 0412345678 i.e. please do NOT use any special characters or spaces otherwise you may experience problems registering the app.

Update your mobile phone or tablet device to the latest operating system.

The minimum operating requirements for the new App are as follows:

iOS software version 13.0 and above
Android software version 6.0 and above.

Can I access a non-personal (business or trust) account through the app?

Can I download the App onto more than one device?

Can I download the most recent Qudos Bank app version onto a device running an older operating system?

Can I pay a new payee from the App?

Can I update my Qudos Bank app to the latest version if I haven’t updated my device operating system?

Do I need to pay for alerts?

How can I enable push notifications ?

How can I set account nicknames?

How can I stop my account balance from showing on the App?

To hide the amount shown on the Quick Balance feature, you will need to follow the steps below:

Login to the Qudos Bank Mobile app.
Go to 'Settings'.
Then click on 'Quick Balance'.
You will then be able to view your accounts which have Quick Balance turned on. The toggle button is marked as light blue when switched on.
To hide your balance, tap the toggle button next to the account you want to hide and ensure that it is grey.
Your balance should no longer be displayed on the App home screen.

Alternatively, you can also select the wheel icon on the top right-hand corner of the app to access the Quick Balance settings (follow Steps 1-3 to access) and tap the toggle buttons to grey on both 'Available balance visible' and 'Current balance visible'.

A question will then pop up to ask if you want to disable Quick Balance, select 'Yes'. This will remove the balances shown on your accounts before logging in.

How can I view Spend Tracker in the app?

How do I access app shortcuts?

How do I access the menu and my accounts?

How do I add a new BPAY biller to my favourites?

How do I download the new app on a tablet device?

How do I know if my device supports Siri balance?

How do I logout?

How do I make a suggestion for improving the app in the future?

How do I manage my favourited Payee’s and BPAY billers?

How do I register for the Qudos Bank app?

How do I reply to secure mail within the app?

How do I send a message via Secure Mail?

How do I send secure mail within the app?

How do I setup Siri balance on my Apple Device?

How do I turn off Siri Balance?

How is the net position calculated?

I am a joint account holder or signatory on another account, how can I view these in the app?

I have a new phone or new tablet device. Do I need to register it again?

I have multiple Memberships I’d like to access from the app, how do I do this?

I have multiple Qudos Bank accounts. How will this work with Siri balance?

I’m living or travelling overseas, how do I access the app?

How to register for the Qudos Bank App:

Download the VIP Access app and the Qudos Bank mobile app from your app store. VIP tokens, which are generated from the VIP Access app, are a secure authentication alternative to SMS codes. Once you have downloaded both apps, follow these steps:

Call us on +61 2 9582 3200 or send us a secure email to request the token service. We will provide you with a link to register for a VIP token.
Once you receive the link, click on it. You will be led to Online Banking.
Proceed to login as normal. Once logged in, you'll be taken to the Register VIP Token page.
Begin to fill in all the details. Here you'll need the credential ID number and security code generated from the VIP Access App. Once you've filled in the details, click on the 'register' button.
Next, register for the Qudos Bank app through the normal registration process.
During the registration process, you'll be asked to enter the credential ID number and security code generated from the VIP Access App. Remember, this screen will only come up if you have registered for a VIP token through the VIP Access App.
Continue to follow the prompts.
You're logged in! You can now use the Qudos Bank mobile app while overseas.

If you already have the VIP Access app, here's how you register for the Qudos Bank App:

Download the Qudos Bank mobile app from your app store. Then, follow these steps:

Begin registering for the Qudos Bank app through the normal registration process.
During the registration process, you'll be asked to enter the credential ID number and security code generated from your VIP Access app.
Continue to follow the prompts.
You're logged in! You can now use the Qudos Bank mobile app while overseas.

If you're already registered for VIP tokens and using them within Online Banking you can use them to register the App now. Head to your App store and download our App to get started.

I’ve forgotten my app PIN. Can I re-set it?

Tell me more about Fingerprint and Facial Login?

Troubleshooting Tips

If you're having difficulties registering the new app please run through our troubleshooting tips below.

If you've received an error message suggesting that your data is invalid we recommend that you:

Change your Online Banking password. If you haven't changed your Online Banking password in some time we'd recommend you login and change your Online Banking password before attempting to re-register the app.
Make sure your mobile phone details in online banking are up to date (must be an Australian Mobile number). Please check the numbers you have registered against mobile, business and home, ensuring at least one field contains a mobile number. It is important that you enter your mobile number with 10 digits only e.g. 0412345678 i.e. please do NOT use any special characters or spaces otherwise you may experience problems registering the app.
Update your mobile phone to the latest operating system. The minimum operating requirements for the new App are as follows:

iOS software version 13.0 and above
Android software version 5.0 and above

What are the payment limits for the App?

What can I do in the app?

With the new Qudos Bank App, you can:

Notify us of your overseas trip or travel plans
Quick Balance feature - select up to 4 nominated accounts to preview balances without logging in. You can change these at any time or turn it off
Manage payees – add new payees, edit payee details (if you wish to delete a payee please login to Online Banking and delete from there)
Manage billers - add new billers, edit and delete biller information
Scheduled payments – add, edit and delete scheduled payment details
Manage your cards - activate a new card, report a lost or stolen card, reduce your credit limit or close a credit card account
Activate a new card
Set and change your card PIN
Change your app login PIN
Turn on or off various alerts for your cards, accounts, debits and credits
Register and de-register your mobile device/s
Send money overseas via international telegraphic transfer to over 200 countries and territories in more than 130 currencies.

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Features you'll love

How to get started

Download a better banking experience today

How to register for the Qudos Bank App:

If you already have the VIP Access app, here’s how you register for the Qudos Bank App:

App how-to video guides

Frequently Asked Questions

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